Returns & Exchanges

At SAGAN Vienna, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return any unused item in its original condition within 14 days of delivery.

1

Initiate Return

Contact our customer service team via email to request a Return Authorization and receive the necessary shipping instructions.

2

Prepare Package

Place the item in its original packaging, ensuring all tags and protective dust bags are included to prevent damage during transit.

3

Ship the Item

Send the package back to our Vienna studio using a trackable shipping service; please note that customers are responsible for return shipping costs.

4

Receive Refund

Once our quality control team inspects and approves the return, your refund will be processed to the original payment method within 10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing